FREQUENTLY ASKED QUESTIONS
Product Info
How will the case file be packaged?
The case file will use eco-friendly materials. It will be stored in a reusable frosted ziplock, secured in a bubble mailer envelope. With the exception of a piece of bubble mailer, DAY ONE FILES assures that it contributes to environmental stewardship!
Do I need anything other than the case file?
Yes. The case file is an interactive game that requires the use of technology. You will need an internet connection to access the answer key and some bonus information.
How do I solve the case?
You have the freedom to solve the case however you want to. As the detective, you're the only one who can call the shots! You have one job though, and that is to find the killer. You may do the process of elimination by making a list of the means, motive, and opportunities of every suspect... or you can choose to just go with the flow and trust your instincts. If you're ever stuck in the dark, you can open a clue or two to guide you in solving the case!
What's inside the case file?
The case file will include documents and photographs regarding the case. The coroner's report, newspaper articles, evidence sheets, and interrogation forms are among the many materials inside your file!
How can I buy the case file?
You can purchase the case file through Shopee!
Payment and Shipping
Do you allow Cash on Delivery payments?
Yes! You can order through Shopee with COD as your payment method.
When will I receive my case file?
It will take 2 to 5 business days for your case file to arrive at your doorstep. If you need it faster, let us know so we can work something out!
If I need the case file on the same day, how can I pay?
If you live within Metro Manila, we can deliver the case file on the same day depending on its availability. You can notify us on our Instagram or Facebook page. The payment can be sent through bank transfer.
Partnerships
Do you accept partnership opportunities?
Yes! DAY ONE FILES would love to work with companies and organizations. For partnership opportunities, contact us through support@dayonefiles.com
Put '[NAME OF ORGANIZATION/COMPANY] DAY ONE FILES Partnership Proposal' as your email subject.
Include your official primer, complete with all necessary details (partnership packages, terms and conditions, etc.).
Partnership proposals will be reviewed within 3 to 5 days.